Social Media & Community Management:
Where customer experience meets digital presence.
Your brand’s social media is often the first place customers go with questions, feedback, and concerns. How you show up in those moments matters. At Nielsen Consulting Firm, we provide high-level social media and community management designed to protect your brand, nurture relationships, and create a seamless customer experience across every touchpoint.
We act as an extension of your brand, managing real-time interactions with care, clarity, and intention, so your audience feels heard, supported, and valued.
What We Handle
Social Media Management & Moderation
We ensure your inboxes and comment sections are never neglected.
Responding to comments across social platforms
Managing and replying to DMs and inquiries
Answering product, service, and brand-related questions
Monitoring mentions, tags, and replies
De-escalating negative feedback with professionalism and empathy
Flagging trends, concerns, or recurring questions
All responses are aligned with your brand voice, values, and customer care standards.
Community Management
Beyond social platforms, we manage and nurture your broader digital community.
Community platform moderation (Facebook Groups, Discord, Slack, etc.)
Enforcing community guidelines and standards
Supporting members with questions and resources
Encouraging engagement and healthy conversation
Escalating issues when necessary
Acting as the trusted point of contact within the community
We create an environment where customers feel safe, supported, and connected to your brand.
CX-Driven, Always
Our approach is rooted in customer experience. Every interaction is treated as an opportunity to build loyalty, trust, and long-term relationships. We don’t just respond, we respond with strategy.
Our background in customer care systems allows us to:
Identify gaps in FAQs, SOPs, or messaging
Reduce repetitive inquiries through smarter communication
Improve customer satisfaction through consistency
Create feedback loops between social, support, and leadership
Who This Is For
Growing brands with active social platforms
Founders overwhelmed by DMs and comments
Businesses launching communities or memberships
E-commerce brands with high customer interaction
Companies who want polished, professional, customer-forward engagement
What You Gain
Faster response times
Consistent, on-brand communication
Stronger customer trust and retention
Reduced stress for founders and internal teams
A social presence that feels human, responsive, and intentional
Scalable Support
Whether you need part-time coverage, full-time support, or community oversight as your brand grows, our services scale with you. As your audience expands, we evolve the systems and support to match.
Exceptional brands are built in the details.
If you’re ready for thoughtful, customer-forward social and community management, we invite you to apply for support.
