Building Support That Lasts

About Nielsen Consulting Firm

At Nielsen Consulting Firm, we don’t just improve customer service, we architect it. We build customer care departments from scratch, creating the structure, systems, strategy, and training that empower brands to provide world-class support at every customer touchpoint.

Founded by Morgan Nielsen, a seasoned CX strategist and serial entrepreneur, our firm brings almost two decades of experience in customer relationship management, digital operations, and business scalability. From startups preparing to launch, to established companies ready to transform their customer experience, we design foundational systems that turn customer care into a competitive advantage.

Our work includes developing SOPs, department frameworks, FAQ banks, CRM optimization, training programs, internal communication pathways, and customer-centric brand voice guidelines that ensure consistent, efficient, and human-centered support.

Because customer service isn’t a role, it’s a reputation,
and we help you build one worth keeping.